Privacy Policy
Effective date: 21 July 2026
How mastREplan collects, uses and protects your personal data under Singapore's Personal Data Protection Act.
Who we are
mastREplan ("mastREplan", "we", "us", or "our") publishes Singapore property guides, webinars and tools at mastreplan.com. This policy explains how we collect, use, disclose and protect personal data in accordance with Singapore's Personal Data Protection Act 2012 (the "PDPA"). The legal entity operating this site is [Registered entity name] (UEN [UEN]), [Registered address].
What personal data we collect
We collect personal data that you choose to provide to us, and a limited amount that is collected automatically when you use the site. This may include:
- Identity and contact details you submit through our forms — your name, mobile number and email address.
- The content of any enquiry, message or consultation request you send us.
- Technical and usage data — such as IP address, device and browser type, pages viewed and referring source — collected through cookies and similar technologies.
We do not knowingly collect data from anyone under 18. We do not collect government identification numbers, financial account numbers or passwords through this site.
How we use your data
We use personal data for the following purposes:
- To respond to your enquiries and provide the guides, sessions or consultations you request.
- To send you the content or resources you asked for, including any newsletter you subscribed to.
- To operate, maintain, secure and improve the site and our services.
- To comply with applicable laws and to enforce our terms.
Where required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data, and we will only use it for purposes that a reasonable person would consider appropriate in the circumstances.
Consent and withdrawal
By submitting your details through our forms you consent to us contacting you about your request. You may withdraw your consent, or unsubscribe from marketing messages, at any time by emailing hello@mastreplan.com. On withdrawal we will stop using your data for the relevant purpose within a reasonable time, though we may retain records where the law requires or permits.
Who we share data with
We do not sell your personal data. We may share it with:
- Service providers who process data on our behalf — for example our customer-relationship and email delivery platforms, hosting and analytics providers — under agreements that require them to protect it.
- Professional advisers, authorities or other parties where disclosure is required by law or to protect our rights.
Some of these providers may store or process data outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure a standard of protection comparable to the PDPA.
Cookies and analytics
We use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control or delete cookies through your browser settings; disabling some cookies may affect how the site functions. If we deploy advertising or analytics pixels, they are used to measure performance and reach, not to identify you personally.
How long we keep it
We retain personal data only for as long as it is needed for the purposes above, or as required for legal, tax or accounting reasons. When data is no longer required we take reasonable steps to delete or anonymise it.
How we protect it
We apply reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, use or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Accessing and correcting your data
Subject to the PDPA, you may request access to the personal data we hold about you and ask us to correct it if it is inaccurate or incomplete. Email hello@mastreplan.com and we will respond within a reasonable time. We may charge a reasonable fee for an access request as permitted by law.
Third-party links
The site may link to third-party websites and platforms that we do not control. This policy does not apply to those sites; please review their own privacy policies.
Changes to this policy
We may update this policy from time to time. The current version is always posted on this page with its effective date. Material changes will be highlighted where appropriate.
Contact us
Questions about this policy, or requests relating to your personal data, can be sent to our data protection contact at hello@mastreplan.com.